Who this agreement is between
The Service is operated by {{OWNER: registered legal name of the operating company}}, registered in {{OWNER: country / province of registration}} under registration number {{OWNER: company registration number / NTN}} (“we”, “us”, “our”). It is published to the app stores and this website under the name Courtivo, referred to below as “the Service”. “You” means the person using it.
This agreement is between us and the business that operates the venue (“you”). It applies from the moment you create a venue account, and it sits alongside the customer Terms of Service — customers contract with you for the use of your facility, and with us for the booking.
You are an independent business, not our agent.
Nothing here makes us partners in law, a joint venture, or an employer and employee. You decide your prices, your opening hours and your own rules of entry. We run the booking platform.
Your venue account
A venue account is created and approved by us before your listing can go live. You are responsible for everything done under it, including by your staff.
- Give each member of staff their own access rather than sharing one login.
- Remove access promptly when somebody leaves.
- A venue account cannot be deleted from the customer app. Closing one is done by a person at our end, so that a venue is never left without an owner — see the account deletion page.
Your listing must be accurate
Everything a customer sees about your venue comes from you: the description, the photos, the amenities, the courts and sports offered, the opening hours and the prices.
- Photos must be of your actual facility, recent, and yours to use.
- Do not list a court, sport or amenity you cannot actually provide.
- Keep opening hours current. A slot outside your hours cannot be booked, so stale hours cost you bookings.
- Correct anything inaccurate as soon as you notice it.
We may edit or remove listing content that is inaccurate, misleading, or that we have reason to believe is not yours.
State your house rules in the listing
We tell customers that each venue sets its own rules on what may be brought on site — alcohol, outside food and drink, pets, footwear — and on photography and filming, and we tell them to check your listing before they travel. So your listing has to actually say.
If your rules are not published there, customers will arrive not knowing them, and turning somebody away over a rule they had no way to read is the kind of dispute that ends up in a review. Be specific about anything you enforce at the door.
You must honour confirmed bookings
When a booking is confirmed, the customer has paid and the slot is theirs. You must make the court available as booked.
If you genuinely cannot — the court is damaged, the venue has to close, or the slot was committed to somebody else offline — tell us immediately. The customer is refunded in full, including the service fee, as set out in the Refund Policy.
Where a booking is cancelled because of something within your control, {{OWNER: who bears the cost of a venue-caused refund — the venue, us, or split — and any penalty for repeat occurrences}}.
Double-booking
The calendar is the source of truth for availability. If you also take bookings by phone or at the desk, it is your responsibility to keep those out of slots the Service can sell, by keeping your hours and availability current.
Customers cannot cancel — what that means for you
A paid booking is final for the customer, and for you.
Customers cannot cancel a booking and cannot move it. Neither can you, and neither can we. Once it is paid, the slot is fixed.
The practical consequence: customers who cannot attend will sometimes ask you to move them, and you will have to say no. You cannot offer a reschedule the platform does not support, and you must not promise one.
A customer who does not turn up is a no-show. The slot is not refunded and the booking stands.
Check-in and attendance
Every booking carries a QR code. Your staff scan it to check the customer in. Please scan rather than waving people through — the check-in record is what proves the booking was honoured if it is ever disputed.
You may ask for identification where your own policies require it, and you may refuse entry under those policies. If you refuse entry to somebody holding a valid booking, tell us why.
Prices, commission and payouts
You set the price of each court and sport. Customers pay online, in Pakistani Rupees, at the time of booking. The Service does not take cash for a booking.
- Commission: {{OWNER: the commission rate, what it is charged on, and whether it varies by sport or volume}}
- Service fee: a fee may be shown to the customer at checkout in addition to your price. {{OWNER: whether the customer service fee is retained by us in full, or shared}}
- Payout schedule: {{OWNER: how often venues are paid, the cut-off, and the minimum payout amount}}
- Payout method: {{OWNER: bank transfer details required, and who bears any transfer charges}}
- Deductions: refunds, chargebacks and adjustments are set against amounts owed to you. {{OWNER: what happens when deductions exceed the next payout}}
Not yet built.
Payouts, commission and settlement do not exist in the platform today — there is no payout record, no commission calculation and no statement for a venue to reconcile against. Until they do, the amounts and timings above are commercial terms to be agreed in writing, not something the system will produce on its own.
Tax and invoicing
You are responsible for your own taxes on the money you earn through the Service, including any sales tax due on the use of your facility.
{{OWNER: who issues the invoice to the customer — the venue or us — and whether withholding tax is deducted at source from payouts}}
The facility is yours, and so is the liability
You operate the facility. You are responsible for its condition, its equipment, its maintenance, its safety, and for complying with every law and licence that applies to running it.
Claims arising from the state or operation of your facility — including injury to a customer — lie against you, not against us. We tell customers this plainly in the customer Terms.
You must hold {{OWNER: the insurance cover required, and the minimum amount}}, and show evidence of it on request.
Damage and lost property
Damage a customer causes
We tell customers plainly that damage they cause to your property is theirs to put right, that it covers everyone on their booking, and that you may charge them for repair or replacement directly.
Recovering it is between you and the customer. The Service does not assess damage claims, does not charge a customer on your behalf, and holds no deposit you could draw on. If you want security against damage you have to arrange it at your own desk. {{OWNER: whether venues may take a deposit or hold a card at check-in, and any cap we require on what can be charged}}
Do not use the chat to demand payment for damage. Raise it with the customer in person or through your own channels, and tell us if it becomes a dispute.
Customers’ belongings
Lost property is yours to handle. Customers are told that anything they bring is their own responsibility, that we do not hold or return lost property, and that they should contact you directly — so expect those calls.
Whether you are responsible for an item lost at your venue depends on your own policy and the law that applies to you. If you publish a lost-property or locker policy, keep it consistent with what your listing says.
Refusing entry, and removing someone
You may refuse entry or remove somebody under your own rules — unsafe play, abusive behaviour, damage, or arriving in no condition to play. Customers are told their slot is not refunded if that happens.
Tell us when you remove a customer holding a valid booking, and why. We cannot act on repeat behaviour we never hear about, and a removal that we only learn of from the customer’s side is hard to judge fairly.
Your staff and the customers they deal with
Your staff can message customers through the Service. Those conversations are covered by the same Community Guidelines that customers are held to, and a customer can report or block your venue.
Use the chat for bookings and arrival questions. Do not use it to market to customers, to push them to book with you outside the Service, or to ask for payment details.
Customer information you receive
You receive what you need to run the booking: the customer’s name, the booking itself, their check-in, and their messages to you. You do not receive their payment details, and you do not see their bookings at other venues.
- Use it only to deliver that booking and to answer the customer about it.
- Do not add customers to a marketing list without their agreement.
- Do not pass it to anybody else.
- Handle it consistently with our Privacy Policy.
Reviews about you
Customers can review your venue publicly, and you cannot remove a review because you disagree with it. If one breaks the Community Guidelines — it is fake, abusive, or about a visit that never happened — report it and a person will review it.
Do not solicit reviews in exchange for anything, and do not write or commission reviews of your own venue or a competitor’s.
Suspension and removal
We may hide your listing, suspend your account, or remove your venue if:
- you repeatedly fail to honour confirmed bookings;
- your listing is materially inaccurate and you do not correct it;
- we receive credible reports about safety at your facility;
- your staff breach the Community Guidelines; or
- we are required to by law.
Where it is safe to do so we will tell you first and give you a chance to fix it. Where customers are at risk we may act immediately and tell you afterwards. Bookings already confirmed must still be honoured.
Ending this agreement
You may leave at any time by giving us {{OWNER: notice period a venue must give before leaving}}. Bookings already confirmed for dates after your notice must still be honoured, or refunded at your cost.
On ending, your listing comes down and no new bookings can be made. Records of past bookings and payments are kept, because they are financial records for both of us — see the Privacy Policy. Reviews customers have already published stay up.
Any money owed to you is paid on the next payout run after the final booking is played.
Governing law
This agreement is governed by the laws of {{OWNER: governing jurisdiction}}, and the courts of {{OWNER: courts with exclusive jurisdiction}} have jurisdiction over any dispute arising from it.
We may update these terms; the date at the top shows when they last changed. Where a change materially affects you we will give you {{OWNER: notice given to venues before partner terms change}} before it takes effect.